Finally See What's Happening
On Your Phones
Your phone lines have been a black box. RootMetrics plugs into your existing system and reveals everything: missed calls, peak times, what customers are asking, and where revenue slips through the cracks. Finally get the data you need to staff smarter, train better, and capture every opportunity.
TRUSTED BY LEADING GARDEN CENTERS AND NURSERIES
Turn Every Call Into
Actionable Insight
You've been flying blind on your phone operations. RootMetrics changes that—giving you the visibility to make data-driven decisions about staffing, training, inventory, and more.
Missed Call Tracking
See exactly how many calls you're missing, when they happen, and from whom. Identify patterns so you can staff smarter and stop losing opportunities.
Call Quality Scoring
Every answered call gets analyzed for duration, outcome, and customer satisfaction. Understand which calls convert and which need follow-up.
Call Themes & Topics
Discover what customers are actually asking about. See trending questions, common requests, and emerging needs across all your calls.
Product Mention Tracking
Know which plants, products, and SKUs come up most in conversations. Use real demand signals to inform inventory and merchandising decisions.
Action & Outcome Tracking
See what happens on every call—transfers, sales, appointments, and follow-ups. Track conversions from first ring to final outcome.
Peak Time Analysis
Understand exactly when you're overwhelmed. Visualize call volume by hour, day, and season so you can plan staffing with confidence.
Everything your team needs, all in one place
Stop juggling separate systems for phones, texts, scheduling, and customer data. RootMetrics brings it all together so your team has what they need to serve customers better.
Ready to give your team the support they need to serve customers better?
You Don't Know What You Don't Know About Your Phones
Garden centers have operated without real phone data for decades. RootMetrics changes that—giving you the visibility to make smarter decisions and capture opportunities you didn't know you were missing.
See every call—answered and missed—with full context on what happened and why
Monitor your phone operations as they happen, not days or weeks later
Data that tells you when to add coverage and where to focus training
Finally connect phone activity to business outcomes and bottom-line results
Why Garden Centers Choose RootMetrics
Stop Flying Blind on Your Phones
For the first time, see what's actually happening on your lines. How many calls, when they come, what customers ask, and where you're losing opportunities.
Data-Driven Staffing Decisions
Know exactly when you need coverage. See peak times, anticipate busy periods, and schedule staff based on real patterns—not guesswork.
Identify Training Opportunities
Understand what questions stump your team. Use call data to target training where it matters most and equip staff to handle common inquiries.
Track What Customers Actually Want
See trending topics, popular products, and emerging questions. Use real customer demand signals to inform inventory and marketing.
Measure What You Can't See Today
Quantify missed opportunities. Know the cost of unanswered calls and the value of improved phone operations.
Works With Your Existing System
Plugs into your current phone setup with minimally invasive setup. No need to change providers or replace equipment—just add visibility on top of what you already have.
For the first time, we actually know what's happening on our phones. The call data has completely changed how we staff during peak times and what we train our team on. We had no idea how many opportunities we were missing before.
Frequently Asked Questions
Everything you need to know about implementing AI solutions for your garden center
Still have questions? We're here to help.
Schedule a ConsultationProducts That Scale With Your Needs
Start with the visibility you need today. Scale as your insights drive results. All plans include full call analytics and a dedicated onboarding experience.
Root MetricsAnalytics
Analytics & insights for your phone lines
- Data & Analytics Dashboard
- Call Metrics Can Include:
• Total Calls
• Transfer %
• Sentiment
• Total Call Duration
• Avg Call Duration
• Calls Completed - Call Data Can Include:
• Timestamp
• Number
• Sentiment
• Resolution
• Call Category
• Call Summary
• Call Link
• Call Recording - Priority Email Support
- Onboarding Specialist
Root MetricsAnalytics + Voice
24/7 Call Answering & Analytics
- 24/7 Customer Support Featuring: Basic Business Information, Inventory Lookup, Warranty & Replacement Questions, and USDA-Zone Specific Plant Care Guidance
- Up To 6,000 Minutes PER MONTH Included ($.30/Min Overage)
- Fully Custom AI Training & Knowledge Base
- White-Glove Onboarding & Implementation
- Custom Built SMS Capabilities (10,000/mo messages incl)
- Custom Built Website Chat Bot (10,000/mo messages incl)
- Enterprise SLA & Priority Support
- Custom Support + Account Management Plans Available
Ready to See Your Phone Data?
Stop guessing about your phone operations. Get the visibility you need to make smarter decisions, staff more effectively, and capture every opportunity.
Schedule a Strategy Call
No hassle call to discuss your goals, challenges and see how we could help.
15-minute call
Schedule CallTry Our Demo Line
Call our demo line and experience our voice agent to get a flavor for what it can do
Try it now!
Call Demo Line